Domande frequenti
How often should we email supporters without losing them?
It depends on how activated your base is. Core activists might expect daily updates during campaigns, while casual members might prefer weekly. Give supporters the choice to set their own email frequency. Send surveys asking how often they want to hear from you, then honor those preferences. Advocacy groups typically succeed with 2-4 emails per week during active campaigns and 1 per week during quieter periods.
What type of content drives action in advocacy campaigns?
Urgency and clarity drive action. Emails that clearly explain what action you want (sign this petition, call your representative), why it matters (here's what's at stake), and how easy it is (include direct links and templates) get the highest response rates. Follow up with winners celebrations when actions succeed. Don't just ask for action, show supporters they're winning the fight.
How do we handle members who take action but never donate?
Create separate communication tracks for activists and donors. Some people love taking action but rarely give money. Others donate annually but never attend events. Send activists action-focused emails with a soft donation option. Send donors impact reports and stewardship emails that emphasize how their funding enables campaigns. Let people participate however they can.
Can we coordinate email with social media campaigns?
Absolutely, and you should. Use email to drive deeper engagement than social media allows. For example, send an email with background information and a call-to-action to post on social media. Include hashtags and talking points in your emails so supporters amplify your message across platforms. Email is your owned channel where social is rented media.
How do we prove email ROI to our board and donors?
Track metrics that matter to your mission. Count actions taken per email campaign, measure supporter retention rates, calculate cost per new member acquired through email, and correlate email engagement with donation rates. Show your board that members who engage with email are more likely to become donors and stay active longer. This justifies the investment.
What should we do with lapsed supporters?
Create a win-back campaign. Send a series of 3-5 emails explaining what they've missed, highlighting recent wins, and inviting them back with a specific call-to-action. If they don't engage, move them to a quarterly update list so they stay aware but don't see daily content. Some lapsed supporters will re-engage if you give them a compelling reason to pay attention again.